Refund policy

Return & Refund Policy

Effective Date: July 29, 2026

At Tails Never Lie (TNL), all sales are final.

No Returns or Refunds

Due to the nature of our products and our commitment to quality control, all sales are final. We do not accept returns, exchanges, or refunds unless required by applicable law.

Shipping Responsibility

Once your order has been shipped and accepted by the shipping carrier, ownership and responsibility for the package transfers to the customer.

Tails Never Lie is not responsible for delays, lost packages, stolen packages, damaged packages, incorrect delivery, or any other issues that occur while the package is in the possession of the shipping carrier. Any shipping-related claims must be filed directly with the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Tails Never Lie is not responsible for orders shipped to an incorrect address provided by the customer.

Chargebacks

By placing an order with Tails Never Lie, you agree to contact us first if you experience an issue with your order before initiating a payment dispute.

Fraudulent or abusive chargebacks may be challenged using order confirmations, shipment tracking, delivery records, and any other available evidence.